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Terms & Conditions at Lettermen Sports
for Retail Online Orders
Your online purchase automatically qualifies you to be in our Lettermen Sports Member Program, which earns you an even greater savings on our already low prices. Your purchase price has been changed to reflect your membership price, and all future orders will be changed at the point of purchase as well.
Again, thank you for your order and we hope to work with you again soon.
Some manufacturers (such as Bauer, CCM, Reebok, and others) have a Minimum Advertised Pricing (MAP) policy that we are contractually required to not "advertise" their product below a specific price. This is a required contract with these suppliers for us to resell their products. Unfortunately, due to these restrictions we cannot post our member prices for many hockey products anywhere online, but you can call our Blaine location at 763-780-8077 or 888-780-8077 and speak with a sales associate to know what the member price on any item is. All that is needed is your name and phone number or shipping address to confirm that you are a member with us.
Lettermen Sports ships orders from our home office in Blaine, MN. Our shipping hours are as follows: Mon. - Fri.: 10 am - 4 pm Central Time All in-stock orders received after 1 PM central time or on Saturday and Sunday should be shipped the next available business day.
Bauer does not allow us to ship outside of the USA and does not allow the use of any type of 3rd party shipping process to circumvent that policy. In addition, brands like Brine, CCM, Easton, Reebok and Warrior cannot be shipped internationally due to policies set by the manufacturer. Any orders with the prementioned product being shipped directly to an international address will not be completed or will be canceled.
Orders over $99.99 will recieve FREE UPS GROUND SHIPPING (within the continental US). Orders for under $99.99 will be charged a $4.99 handling fee. Oversize items such as sticks, hockey bags, goals, etc. will be up charged an oversize shipping fee dependant on the size of the item. Next Day and 2nd Day Air Shipping will take priority over orders with normal shipping requirements.
If an item ordered is not in our warehouse, we ship from one of our store locations. In the event that Lettermen Sports does not have the item ordered in stock, we will order the item in for you if possible. This may add time to your delivery. Multiple item purchases may require Lettermen Sports to ship product from more than one location. This will have no affect on the quoted shipping fee.
We ship all orders through UPS. Normal shipping time for UPS is approximately 3-5 business days. After your order is shipped, you will receive an email from QuantumViewNotify@ups.com sometime later that day. This message will give you your UPS tracking number. You can then track your order on the internet, using UPS.com.
It is very important you enter a valid email address. Without a valid email you will not receive order confirmation or tracking information. We also use email as a way to contact you if we have a question with your order.
We collect aggregated information on the popular pages our visitors access or visit. We also collect information volunteered by visitors or customers, such as information provided in registration of services, online surveys, product purchases, submitting feedback forms, etc. Information we collect may be used to notify visitors about updates to our web site and may be used by Lettermen Sports representatives to contact visitors for marketing purposes. However, Lettermen Sports does not sell to or trade e-mail lists with third parties.
We at Lettermen Sports are dedicated to customer service and your satisfaction. If for any reason you are not satisfied with your purchase, you may return the item/items for a full refund of the item/items purchased price. All sales are final on sale priced items. All items must be in new condition (unwashed, unworn, not sharpened, baked or taped) with tags attached. Defective items will be returned upon acceptance from the vendor that manufactures the item. All items must be returned in original packaging or they will not be accepted.
Shipping and handling charges are non-refundable, and the cost of returns to Lettermen Sports are the responsibility of the consumer. Returns must be made within 30 days of the invoice date and sent to:
9199 Central Ave. N.
Blaine, MN 55434
Be sure to include the invoice with the returned items as no return will be processed without it.
It is the policy of Lettermen Sports that we will not produce or letter anything requested by an individual, group or organization containing profanity or lewd images of any kind. This includes the use of vulgar language, derogatory comments, references to illegal activity, disguised profanity or any other language/images deemed inappropriate by Lettermen Sports. Lettermen Sports reserves the right to refuse service to anyone. If we deem the content of any request to be inappropriate at any point throughout the ordering process, your order will not be lettered and you will receive a full refund. This policy is non-negotiable.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is encrypted using Secure Sockets Layer (SSL).
Protecting customer information is a priority for Lettermen Sports. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address, so only Lettermen Sports is able to decode your information.
We use Thawte, Inc., a leading provider of digital trust services that enable everyone, everywhere to engage in commerce and communications with confidence. Digital trust services create a trusted environment through four core offerings—Web presence services, security services, payment services, and telecommunications services—powered by a global infrastructure that manages more than seven billion communications and transactions a day.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.
Some versions of browsers and some firewalls (local network security) don't permit communication even though the server is secure. If, for some reason, you are unable to connect to our secure server, or you prefer to purchase via telephone, please call us (763) 780-8077.
With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our website. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected. In addition, our SSL transactions have been tested by a third party auditor.
© 2016 by Lettermen Sports. All rights reserved. The entire contents of the Lettermen Sports web site may not be reproduced or copied in any manner, either in whole or in part, without the written permission from Lettermen Sports.
Images/products displayed at Lettermen Sports may be modified or changed at any time due to new advancements or improvements to merchandise. These changes may be uncontrollable by the staff of Lettermen Sports. Thank you for your cooperation.